Nobody's tested a restore
The job says it ran. Whether you can actually get the files back is a different question, and it's usually asked at the worst time.
Cloud, backup & recovery
Cloud you can rely on. Backups that restore.
Public or private cloud, virtual servers and data centre rack space, with backup and disaster recovery that's tested, not assumed.
Sound familiar
Most backups fail the day they're needed.
The backup sits on the same network
If ransomware can reach your servers, it can usually reach a backup sitting right next to them.
There's no plan for a bad day
When the server's gone, who does what, in what order, and how long will it take? It should be written down before you need it.
What's covered
Hosting, backup and recovery, end to end.
- Virtual cloud servers
- Data centre rack space
- Public and private cloud environments
- Server and workstation backup
- Microsoft 365 backup: mail, OneDrive, SharePoint and Teams
- Backup and BCDR as a service
- Off-site copies kept separate from your network
- Restore testing
- Documented recovery plans
- Backup monitoring and alerting
Cloud hosting
Your applications, hosted properly.
Not everything belongs in Microsoft 365. For line-of-business applications and servers, we provide secure, scalable infrastructure we manage end to end.
- Virtual cloud serversRight-sized servers for your applications, scaled up or down as you need.
- Rack spaceYour own hardware in a professional data centre, with power, cooling and connectivity handled.
- Managed with everything elsePatched, monitored and backed up under the same agreement as the rest of your IT.
Approach
How we make recovery certain.
Map what matters
Which systems and data you need, and how long you can be without them.
Back it up properly
Separate, off-site and monitored, so one incident can't take out both copies.
Prove it works
Test the restores, and write the recovery plan your team can follow.
Questions
What people ask about cloud and backup.
Doesn't Microsoft 365 back up our files?
Microsoft keeps the service running, but that isn't a backup of your data. Deleted or overwritten files and ransomware need an independent backup.
What do RPO and RTO mean?
How much data you can afford to lose, and how long you can afford to be down. We set both with you, then design the backup around them.
Can you host our servers?
Yes. We provide virtual cloud servers and data centre rack space, and hosted cloud sits within our ISO/IEC 27001:2022 certification scope.
What happens if we're hit by ransomware?
Recovery follows the plan we've written with you, restoring from copies kept away from your network.
Also from Helpdesk
Related services
Cyber security
Detection and response, vulnerability management, penetration testing and Essential Eight uplift.
How we secure you →Managed IT support
Fully managed or co-managed: help desk, monitoring, patching and asset management for a fixed fee per seat.
See what's included →Procurement
Hardware, software and licensing, and as-a-service options that spread the cost.
Buying IT, simplified →Start here
A 20-minute call, then a written review of what you've got.
No pitch deck. We look at your setup, tell you what's at risk, and put it in writing. If your current arrangement is fine, we'll say so — that's happened plenty of times.
- Phones answered Under a minute
- Tickets acknowledged Under an hour
- Response targets By severity, per your SLA
- Onboarding 2–3 weeks