--- title: Managed IT Services Melbourne, Sydney & Brisbane | Helpdesk description: Fully managed and co-managed IT for businesses with 10 to 500 staff. Australian-based help desk, ISO/IEC 27001 certified, $180 per seat per month. image: https://www.helpdeskcomputers.com.au/hubfs/raw_assets/public/hdc-theme/images/brand/share-image.jpg --- [Skip to content](https://www.helpdeskcomputers.com.au/managed-it-services#main) [![Helpdesk Computers](https://www.helpdeskcomputers.com.au/hubfs/raw_assets/public/hdc-theme/images/brand/helpdesk-logo.svg) ![](https://www.helpdeskcomputers.com.au/hubfs/raw_assets/public/hdc-theme/images/brand/helpdesk-logo-white.svg)](https://www.helpdeskcomputers.com.au/?hsLang=en-au) Services - Run your IT› - Protect› - Connect› - Grow› - [All services →](https://www.helpdeskcomputers.com.au/#services) Run your IT Day-to-day support, Microsoft 365 and the kit your people use. - [**Managed IT**Fully managed or co-managed support](https://www.helpdeskcomputers.com.au/managed-it-services/?hsLang=en-au) - [**Microsoft 365**Migrations, security, licensing and training](https://www.helpdeskcomputers.com.au/microsoft-365/?hsLang=en-au) - [**Procurement**Hardware, licensing and as-a-service options](https://www.helpdeskcomputers.com.au/procurement/?hsLang=en-au) Protect Security you can verify, and recovery that's been tested. - [**Cyber security**Detection, testing, Essential Eight and SMB1001](https://www.helpdeskcomputers.com.au/cyber-security/?hsLang=en-au) - [**Cloud & backup**Cloud servers, backup and disaster recovery](https://www.helpdeskcomputers.com.au/cloud-backup-disaster-recovery/?hsLang=en-au) Connect The network, internet and phones your business runs on. - [**Networks & connectivity**Managed networks, internet, Wi-Fi and firewalls](https://www.helpdeskcomputers.com.au/networks-infrastructure/?hsLang=en-au) - [**Phones & unified comms**Cloud phones, Teams calling and contact centres](https://www.helpdeskcomputers.com.au/voip-telecommunications/?hsLang=en-au) Grow Planning, projects and AI that move the business forward. - [**AI & automation**Copilot, process automation and custom AI agents](https://www.helpdeskcomputers.com.au/ai-automation/?hsLang=en-au) - [**Professional services**Virtual CIO, strategy, projects and extra hands](https://www.helpdeskcomputers.com.au/professional-services/?hsLang=en-au) Book a 20-minute IT review We look at your setup and put what we find in writing, whether or not you go ahead. [Book a review](https://www.helpdeskcomputers.com.au/contact/?hsLang=en-au) [1300 242 422](tel:1300242422) Not sure where to start? Call [1300 242 422](tel:1300242422) and talk to a person. About [About Helpdesk](https://www.helpdeskcomputers.com.au/about/?hsLang=en-au) [Our team](https://www.helpdeskcomputers.com.au/about/#team) [Certifications and partners](https://www.helpdeskcomputers.com.au/about/#certifications) [Contact us](https://www.helpdeskcomputers.com.au/contact/?hsLang=en-au) [Client support](https://www.helpdeskcomputers.com.au/support/?hsLang=en-au) [Book an IT review](https://www.helpdeskcomputers.com.au/contact/?hsLang=en-au) [1300 242 422](tel:1300242422) [Book an IT review](https://www.helpdeskcomputers.com.au/contact/?hsLang=en-au) Menu Managed IT services # Your whole IT function, handled. Help desk, monitoring, security, asset management and Microsoft 365 for businesses from 10 to 500 staff, delivered by an Australian-based team under one agreement. [Book a 20-minute IT review](https://www.helpdeskcomputers.com.au/contact/?hsLang=en-au) [Call 1300 242 422](tel:1300242422) Live queue #4471 Client Manufacturing, Dandenong Raised 08:12 — “Outlook won't send” Picked up 08:16 by a named tech Resolved 08:41, remotely Escalations None This is what most of our work looks like: small things, caught early, fixed before they cost anyone a morning. 300+ Clients serviced 5,000+ Users managed 8,000+ Network devices managed 175+ Servers managed Sound familiar ## Most businesses come to us at one of three points. ### You've outgrown the one-person setup Your IT was built by one person or one provider, and nobody else knows how it hangs together. It works until the day it doesn't. ### Your team is fixing IT instead of working Someone in the office has become the unofficial IT person. That's expensive time, and it isn't their job. ### You can't see what you're paying for Invoices arrive, but you couldn't say what's patched, what's backed up or what's at risk. You want it in writing, every month. What's included ## Everything under one agreement. $180 per seat, per month, plus GST. Projects and new hardware are quoted separately, in writing, before we start. - Unlimited remote support - Onsite support when it needs hands - 24/7 monitoring and alerting - Patching, Windows and third-party - Endpoint protection - MFA and identity management - Email security and filtering - Microsoft 365 backup - Asset and licence register - Documented, tested recovery - Named account contact - Monthly reporting Co-managed IT ## Already have an IT team? Keep them. Co-managed IT gives your internal team the help desk capacity, tooling and specialist depth they can't build alone, while they stay in charge of your environment. [Talk about co-managed IT](https://www.helpdeskcomputers.com.au/contact/?hdc_enquiry_reason=co_managed&hsLang=en-au) - **Overflow help desk**We take the day-to-day tickets so your team can work on the projects that move the business. - **Shared tools and visibility**Your team works in the same monitoring, patching and documentation we use. - **Specialist depth on call**Security, network and Microsoft 365 engineers for the problems one generalist can't cover. Beyond the help desk ## Managed properly means planned, not just fixed. Good managed IT is measured by the tickets that never get raised. We track what you own, look for patterns, and plan ahead with you. - **Asset management**Every device, licence and warranty recorded, so replacements are budgeted rather than emergencies. - **Service improvement**Recurring problems get a root cause and a fix, not the same ticket every month. - **Strategy and operations**A technology roadmap tied to where the business is heading, reviewed with you as it changes. How support works ## Call, and the person who answers can help. ### One number, answered fast Phones answered in under a minute. Tickets by email or the portal are acknowledged in under an hour. Mon–Fri, 8am–5pm ### A team that knows your setup Every device, licence and quirk is documented, so nobody starts from scratch when you call. Documented from day one ### Reporting you can read A monthly report on what we fixed, what we patched, and what needs a decision from you. Monthly Questions ## What people ask about managed IT. What does $180 per seat include? Everything listed under what's included, for a fixed monthly fee per seat plus GST. Projects and new hardware are quoted separately, in writing, before any work starts. Where is your help desk? In Australia. All our IT service and help desk staff are based here, with our head office in Melbourne and offices in Sydney and Brisbane. Do you work with businesses under 10 staff? No. We work with organisations from 10 to 500 staff, and we support larger organisations too. Can you work alongside our internal IT team? Yes. Co-managed IT is built for exactly that: your team stays in charge, and we add help desk capacity, tooling and specialist depth. What about after-hours support? Our help desk runs 8am to 5pm Melbourne time, Monday to Friday. After-hours support from our tech team is available at an additional charge. How long does it take to switch to Helpdesk? Most transitions take two to three weeks. We audit what you have first, then take over in the background while your team keeps working. Also from Helpdesk ## Related services ### [Cyber security Detection and response, vulnerability management, penetration testing and Essential Eight uplift. How we secure you →](https://www.helpdeskcomputers.com.au/cyber-security/?hsLang=en-au) ### [Microsoft 365 Migrations, licensing, security, Teams and SharePoint, plus adoption and training. Microsoft 365 done right →](https://www.helpdeskcomputers.com.au/microsoft-365/?hsLang=en-au) ### [Professional services Virtual CIO, IT strategy, migrations, office moves, training and extra hands for your team. Strategy and projects →](https://www.helpdeskcomputers.com.au/professional-services/?hsLang=en-au) Start here ## A 20-minute call, then a written review of what you've got. No pitch deck. We look at your setup, tell you what's at risk, and put it in writing. If your current arrangement is fine, we'll say so — that's happened plenty of times. [Book the review](https://www.helpdeskcomputers.com.au/contact/?hsLang=en-au) [1300 242 422](tel:1300242422) - Phones answered **Under a minute** - Tickets acknowledged **Under an hour** - Response targets **By severity, per your SLA** - Onboarding **2–3 weeks** [1300 242 422](tel:1300242422) Managed IT, cyber security, cloud and communications for Australian businesses. Established 2010. - - #### Services - [Managed IT support](https://www.helpdeskcomputers.com.au/managed-it-services/?hsLang=en-au) - [Cyber security](https://www.helpdeskcomputers.com.au/cyber-security/?hsLang=en-au) - [Microsoft 365](https://www.helpdeskcomputers.com.au/microsoft-365/?hsLang=en-au) - [AI & automation](https://www.helpdeskcomputers.com.au/ai-automation/?hsLang=en-au) - [Cloud & backup](https://www.helpdeskcomputers.com.au/cloud-backup-disaster-recovery/?hsLang=en-au) - [Networks & connectivity](https://www.helpdeskcomputers.com.au/networks-infrastructure/?hsLang=en-au) - [Phones & unified comms](https://www.helpdeskcomputers.com.au/voip-telecommunications/?hsLang=en-au) - [Professional services](https://www.helpdeskcomputers.com.au/professional-services/?hsLang=en-au) - [Procurement](https://www.helpdeskcomputers.com.au/procurement/?hsLang=en-au) #### Company - [About us](https://www.helpdeskcomputers.com.au/about/?hsLang=en-au) - [Contact](https://www.helpdeskcomputers.com.au/contact/?hsLang=en-au) - [Existing clients](https://www.helpdeskcomputers.com.au/support/?hsLang=en-au) - [Client portal](https://helpdeskcomputers.ITClientPortal.com/) #### Offices - **Melbourne (head office)**6/74 Thomsons Road, Keilor Park VIC 3042 - **Sydney**Level 3, 60 Martin Place, Sydney NSW 2000 - **Brisbane**71 Eagle Street, Brisbane QLD 4000 - [hello@helpdeskcomputers.com.au](mailto:hello@helpdeskcomputers.com.au) - Mon–Fri, 8am–5pm (Melbourne time) © 2026 Helpdesk Computer Systems Pty Ltd ABN 26 147 262 753 [Privacy](https://www.helpdeskcomputers.com.au/privacy-policy/?hsLang=en-au) [Terms of use](https://www.helpdeskcomputers.com.au/terms-of-use/?hsLang=en-au) ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Everything listed under what's included, for a fixed monthly fee per seat plus GST. Projects and new hardware are quoted separately, in writing, before any work starts." }, "name" : "What does $180 per seat include?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "In Australia. All our IT service and help desk staff are based here, with our head office in Melbourne and offices in Sydney and Brisbane." }, "name" : "Where is your help desk?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "No. We work with organisations from 10 to 500 staff, and we support larger organisations too." }, "name" : "Do you work with businesses under 10 staff?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. Co-managed IT is built for exactly that: your team stays in charge, and we add help desk capacity, tooling and specialist depth." }, "name" : "Can you work alongside our internal IT team?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Our help desk runs 8am to 5pm Melbourne time, Monday to Friday. After-hours support from our tech team is available at an additional charge." }, "name" : "What about after-hours support?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Most transitions take two to three weeks. We audit what you have first, then take over in the background while your team keeps working." }, "name" : "How long does it take to switch to Helpdesk?" } ] } ```