--- title: Business Phone Systems & Unified Communications | Helpdesk description: Cloud phone systems, Teams calling, boardroom solutions and contact centres from an Access4 Gold Partner, set up for how your business takes calls. image: https://www.helpdeskcomputers.com.au/hubfs/raw_assets/public/hdc-theme/images/brand/share-image.jpg --- [Skip to content](https://www.helpdeskcomputers.com.au/voip-telecommunications#main) [![Helpdesk Computers](https://www.helpdeskcomputers.com.au/hubfs/raw_assets/public/hdc-theme/images/brand/helpdesk-logo.svg) ![](https://www.helpdeskcomputers.com.au/hubfs/raw_assets/public/hdc-theme/images/brand/helpdesk-logo-white.svg)](https://www.helpdeskcomputers.com.au/?hsLang=en-au) Services - Run your IT› - Protect› - Connect› - Grow› - [All services →](https://www.helpdeskcomputers.com.au/#services) Run your IT Day-to-day support, Microsoft 365 and the kit your people use. - [**Managed IT**Fully managed or co-managed support](https://www.helpdeskcomputers.com.au/managed-it-services/?hsLang=en-au) - [**Microsoft 365**Migrations, security, licensing and training](https://www.helpdeskcomputers.com.au/microsoft-365/?hsLang=en-au) - [**Procurement**Hardware, licensing and as-a-service options](https://www.helpdeskcomputers.com.au/procurement/?hsLang=en-au) Protect Security you can verify, and recovery that's been tested. - [**Cyber security**Detection, testing, Essential Eight and SMB1001](https://www.helpdeskcomputers.com.au/cyber-security/?hsLang=en-au) - [**Cloud & backup**Cloud servers, backup and disaster recovery](https://www.helpdeskcomputers.com.au/cloud-backup-disaster-recovery/?hsLang=en-au) Connect The network, internet and phones your business runs on. - [**Networks & connectivity**Managed networks, internet, Wi-Fi and firewalls](https://www.helpdeskcomputers.com.au/networks-infrastructure/?hsLang=en-au) - [**Phones & unified comms**Cloud phones, Teams calling and contact centres](https://www.helpdeskcomputers.com.au/voip-telecommunications/?hsLang=en-au) Grow Planning, projects and AI that move the business forward. - [**AI & automation**Copilot, process automation and custom AI agents](https://www.helpdeskcomputers.com.au/ai-automation/?hsLang=en-au) - [**Professional services**Virtual CIO, strategy, projects and extra hands](https://www.helpdeskcomputers.com.au/professional-services/?hsLang=en-au) Book a 20-minute IT review We look at your setup and put what we find in writing, whether or not you go ahead. [Book a review](https://www.helpdeskcomputers.com.au/contact/?hsLang=en-au) [1300 242 422](tel:1300242422) Not sure where to start? Call [1300 242 422](tel:1300242422) and talk to a person. About [About Helpdesk](https://www.helpdeskcomputers.com.au/about/?hsLang=en-au) [Our team](https://www.helpdeskcomputers.com.au/about/#team) [Certifications and partners](https://www.helpdeskcomputers.com.au/about/#certifications) [Contact us](https://www.helpdeskcomputers.com.au/contact/?hsLang=en-au) [Client support](https://www.helpdeskcomputers.com.au/support/?hsLang=en-au) [Book an IT review](https://www.helpdeskcomputers.com.au/contact/?hsLang=en-au) [1300 242 422](tel:1300242422) [Book an IT review](https://www.helpdeskcomputers.com.au/contact/?hsLang=en-au) Menu Phones & unified communications · Access4 Gold Partner # Business phones that work wherever you do. Cloud phone systems, boardrooms and contact centres, with call flows set up for how your business actually answers calls. [Talk about phone systems](https://www.helpdeskcomputers.com.au/contact/?hdc_enquiry_reason=reviewing&hsLang=en-au) [Call 1300 242 422](tel:1300242422) At a glance Access4 Gold Partner, and Best Gold Tier Partner 2023 Works on Desk phones, mobiles, laptops and Teams Contact centre Omni-channel, with recording and analytics Certified VoIP is within our ISO/IEC 27001 scope Sound familiar ## Phones are where customers notice first. ### Calls go to the wrong person, or nobody The call flow was set up years ago for a different team, and missed calls are lost business. ### The phone system is tied to the office Staff work from home and on the road, but the phones still assume everyone's at a desk. ### Every change means calling the provider A new starter or a holiday message shouldn't take a ticket with someone you never speak to. What's included ## Communications set up for how you work. - Cloud phone system (unified communications as a service) - Number porting: keep your numbers - Desk phones, softphones and mobile apps - Call flows, hunt groups and auto attendants - Boardroom and meeting room solutions - Omni-channel contact centre - PCI-compliant payments over the phone - Call recording and analytics - Business hours and holiday routing - Changes handled through our help desk Contact centres and boardrooms ## More than a phone on every desk. When calls are how customers reach you, the system behind them matters. We set up the parts most phone providers leave out. - **Omni-channel contact centre**Calls, chat and other channels in one queue, with reporting on how they're handled. - **Secure payments**PCI-compliant card payments over the phone, so card details never reach your staff. - **Boardroom solutions**Meeting rooms that connect first time, for the people in the room and the people dialling in. Approach ## How a phone system move runs. ### Plan the call flows Who answers what, when, and where calls go when nobody does. ### Port and set up Your numbers move across and the system is configured before cutover. ### Train and support Your team knows how to use it, and changes go through our help desk. Questions ## What people ask about phone systems. Can we keep our existing numbers? Yes. We port your numbers across as part of the move. Do we need new desk phones? Not always. Many people use a mobile, laptop or Teams instead. Where desk phones make sense, we quote them separately. Can you take card payments over the phone securely? Yes. We set up PCI-compliant payment handling, so card details are captured without your staff hearing or seeing them. Who is Access4? Access4 is the Australian platform behind our phone systems. We're a Gold Partner, and were named their Best Gold Tier Partner in 2023. Also from Helpdesk ## Related services ### [Networks & connectivity Managed networks, business internet, Wi-Fi and firewalls, designed and documented. Networks and internet →](https://www.helpdeskcomputers.com.au/networks-infrastructure/?hsLang=en-au) ### [Microsoft 365 Migrations, licensing, security, Teams and SharePoint, plus adoption and training. Microsoft 365 done right →](https://www.helpdeskcomputers.com.au/microsoft-365/?hsLang=en-au) ### [Managed IT support Fully managed or co-managed: help desk, monitoring, patching and asset management for a fixed fee per seat. See what's included →](https://www.helpdeskcomputers.com.au/managed-it-services/?hsLang=en-au) Start here ## A 20-minute call, then a written review of what you've got. No pitch deck. We look at your setup, tell you what's at risk, and put it in writing. If your current arrangement is fine, we'll say so — that's happened plenty of times. [Book the review](https://www.helpdeskcomputers.com.au/contact/?hsLang=en-au) [1300 242 422](tel:1300242422) - Phones answered **Under a minute** - Tickets acknowledged **Under an hour** - Response targets **By severity, per your SLA** - Onboarding **2–3 weeks** [1300 242 422](tel:1300242422) Managed IT, cyber security, cloud and communications for Australian businesses. Established 2010. - - #### Services - [Managed IT support](https://www.helpdeskcomputers.com.au/managed-it-services/?hsLang=en-au) - [Cyber security](https://www.helpdeskcomputers.com.au/cyber-security/?hsLang=en-au) - [Microsoft 365](https://www.helpdeskcomputers.com.au/microsoft-365/?hsLang=en-au) - [AI & automation](https://www.helpdeskcomputers.com.au/ai-automation/?hsLang=en-au) - [Cloud & backup](https://www.helpdeskcomputers.com.au/cloud-backup-disaster-recovery/?hsLang=en-au) - [Networks & connectivity](https://www.helpdeskcomputers.com.au/networks-infrastructure/?hsLang=en-au) - [Phones & unified comms](https://www.helpdeskcomputers.com.au/voip-telecommunications/?hsLang=en-au) - [Professional services](https://www.helpdeskcomputers.com.au/professional-services/?hsLang=en-au) - [Procurement](https://www.helpdeskcomputers.com.au/procurement/?hsLang=en-au) #### Company - [About us](https://www.helpdeskcomputers.com.au/about/?hsLang=en-au) - [Contact](https://www.helpdeskcomputers.com.au/contact/?hsLang=en-au) - [Existing clients](https://www.helpdeskcomputers.com.au/support/?hsLang=en-au) - [Client portal](https://helpdeskcomputers.ITClientPortal.com/) #### Offices - **Melbourne (head office)**6/74 Thomsons Road, Keilor Park VIC 3042 - **Sydney**Level 3, 60 Martin Place, Sydney NSW 2000 - **Brisbane**71 Eagle Street, Brisbane QLD 4000 - [hello@helpdeskcomputers.com.au](mailto:hello@helpdeskcomputers.com.au) - Mon–Fri, 8am–5pm (Melbourne time) © 2026 Helpdesk Computer Systems Pty Ltd ABN 26 147 262 753 [Privacy](https://www.helpdeskcomputers.com.au/privacy-policy/?hsLang=en-au) [Terms of use](https://www.helpdeskcomputers.com.au/terms-of-use/?hsLang=en-au) ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. 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