It works, so nobody's checked it
Default settings, patchy MFA and old accounts still active. It's the setup we get called about after an incident.
Microsoft 365 · Solutions Partner for Modern Work
Microsoft 365, set up the way it should have been.
Licences you actually need, Teams and SharePoint people can find things in, security that's switched on, and staff who know how to use it.
Sound familiar
Microsoft 365 usually works. That's the problem.
Nobody can find anything
Files spread across Teams, SharePoint, OneDrive and email attachments, with no structure and too many copies.
You're paying for licences nobody uses
Leavers' accounts, the wrong plan for the job, and add-ons nobody asked for.
What we look after
The whole tenant, not just the inbox.
- Migrations to Microsoft 365
- Licensing reviews and right-sizing
- Multi-factor authentication and conditional access
- Tenant security hardening
- Teams and SharePoint structure
- OneDrive and file migration
- Microsoft 365 backup
- Joiners, movers and leavers
- Email security and filtering
- Adoption and training for your staff
Copilot and AI readiness
Copilot is only as safe as your permissions.
Copilot can surface anything a user has access to, including files they were never meant to see. We get your tenant ready first, then roll it out to the people who'll use it.
- Permissions clean-upFind and fix overshared sites, files and teams before Copilot does.
- Sensitivity labelsClassify what matters, so the right protection follows it wherever it goes.
- Targeted rolloutLicences for the roles that benefit, and training so they're actually used.
Approach
How a Microsoft 365 engagement runs.
Review
We audit your licensing, security settings and how your files are structured.
Secure and tidy
MFA, conditional access and backup switched on; Teams and SharePoint given a structure people can follow.
Adopt
Training for your staff, and Copilot where it earns its licence.
Questions
What people ask about Microsoft 365.
Are you a Microsoft partner?
Yes. Helpdesk is a Microsoft Solutions Partner for Modern Work, the designation covering Microsoft 365, Teams and the modern workplace.
Doesn't Microsoft back up our data?
Microsoft keeps the service running, but that isn't a backup of your data. Deleted or overwritten files and ransomware need an independent backup, which we set up and test.
Can you migrate us to Microsoft 365?
Yes. We plan the migration, move mail, files and accounts, and make sure people can work on day one.
Do you train staff?
Yes. Adoption and training are part of how we roll out Microsoft 365, Teams and Copilot, so the tools get used properly.
Also from Helpdesk
Related services
AI & automation
Microsoft Copilot, process automation and custom AI agents, built on a secure foundation.
AI that does real work →Cyber security
Detection and response, vulnerability management, penetration testing and Essential Eight uplift.
How we secure you →Managed IT support
Fully managed or co-managed: help desk, monitoring, patching and asset management for a fixed fee per seat.
See what's included →Start here
A 20-minute call, then a written review of what you've got.
No pitch deck. We look at your setup, tell you what's at risk, and put it in writing. If your current arrangement is fine, we'll say so — that's happened plenty of times.
- Phones answered Under a minute
- Tickets acknowledged Under an hour
- Response targets By severity, per your SLA
- Onboarding 2–3 weeks