Do the following challenges sound familiar? Managing IT issues across multiple offices, securing your network and data, or providing centralised document management? You’re not alone.
Many businesses struggle with these problems. A recent study found that over 60% of Australian SMBs lack the internal IT capabilities to manage their IT infrastructure effectively, significantly affecting their productivity and bottom line.
While many teams initially hesitate to invest in managed services, they can’t afford not to; these services pay for themselves by reducing downtime and increasing productivity.
At Helpdesk Computers, we help small businesses Australia-wide to optimise their IT environments and enhance operational efficiency. Our latest case study with AESC goes into the benefits that can be realised when partnering with Helpdesk.
Helpdesk Computers Enhances IT Efficiency for Australian Essential Services Compliance (AESC)
Key Challenges
Australian Essential Services Compliance (AESC) needed to ensure stable, secure IT service to support their business operations and the development of cloud-based SaaS products. However, they faced significant IT challenges due to limited staffing and insufficient security measures. Managing IT issues across multiple offices, securing their network and data, and providing centralised document management were major pain points.
Key Results
With Helpdesk Computers, AESC now enjoys real-time IT support, comprehensive security measures, and streamlined operations, freeing up internal IT resources to focus on product development.
Overcoming IT Challenges with Comprehensive Managed Services
AESC, a risk and compliance consultancy, serves various sectors, including blue-chip, retail, commercial, hospitality, and industrial. They offer risk consultancy services and are developing cloud-based SaaS products. IT is crucial for their operations, but a small internal IT team meant they needed help managing IT issues across multiple offices and ensuring robust security.
Helpdesk Computers addressed AESC’s IT challenges by providing a service desk with personal support, a ticketing system for visibility and issue tracking, server setup, security measures (firewalls, VPNs, cloud backups), and staff training on cybersecurity best practices. This comprehensive support allowed AESC’s internal IT team to focus on product development, ensuring efficient IT operations and data resiliency.
Data-Driven Outcomes
- IT Support: Helpdesk Computers offers round-the-clock monitoring and 7-day-a-week support, ensuring that IT issues are addressed promptly.
- Improved Security Measures: With advanced security protocols, including endpoint protection, firewalls, VPNs, and cloud backups, AESC has significantly enhanced their data security.
- Operational Efficiency: Integrating a robust ticketing system has streamlined issue tracking and resolution, improving overall operational efficiency.
Comprehensive IT Support Ensures Operational Stability
By partnering with Helpdesk Computers, AESC has achieved comprehensive visibility into their IT infrastructure, allowing them to effectively identify and address risks and vulnerabilities. Helpdesk Computers’ continuous monitoring and maintenance services ensure that AESC’s systems are always secure and up-to-date, preventing potential issues before they become major problems.
Enhanced Security and Compliance
“Their security is awesome. We’ve never had a breach from any angle.” Curtis Jenkins, IT Member, AESC
Helpdesk Computers helped the AESC team implement a Zero-Trust security model, reducing the risk of data breaches by up to 50%. Regular security updates and rigorous cybersecurity training provided by Helpdesk Computers ensure that AESC remains compliant with industry standards and prepared to meet ISO accreditation requirements.
Curtis Jenkins, a key IT member at AESC, praised Helpdesk Computers, saying, “Their security is awesome. We’ve never had a breach from any angle.” Nathan Rooks added, “The ticketing system is off the charts. They’re so quick on the responses, it’s always same day.” The team appreciated the comprehensive support, with Jenkins emphasising, “Helpdesk Computers have grown a lot with us over the journey and they’ve done that quite seamlessly.”
Creating Value and Driving Innovation
Helpdesk Computers’ support has enabled AESC to focus on their core business activities, including developing their SaaS products. By offloading routine IT tasks, AESC’s internal IT team can dedicate more time to innovation and product development, driving greater value for the business.
Meet with Helpdesk Computers for a Free IT & Cybersecurity Audit! Helpdesk Computers is here to help you maximise your investments and reduce your IT and cybersecurity risk with a no-fuss IT & cybersecurity audit that is back to you within a week.
You’ll enjoy the first month free if you sign up for one of our Managed Service Offerings within four weeks of our meeting.