You've outgrown the one-person setup
Your IT was built by one person or one provider, and nobody else knows how it hangs together. It works until the day it doesn't.
Managed IT services
Your whole IT function, handled.
Help desk, monitoring, security, asset management and Microsoft 365 for businesses from 10 to 500 staff, delivered by an Australian-based team under one agreement.
Live queue
#4471
- Client
- Manufacturing, Dandenong
- Raised
- 08:12 — “Outlook won't send”
- Picked up
- 08:16 by a named tech
- Resolved
- 08:41, remotely
- Escalations
- None
This is what most of our work looks like: small things, caught early, fixed before they cost anyone a morning.
300+
Clients serviced
5,000+
Users managed
8,000+
Network devices managed
175+
Servers managed
Sound familiar
Most businesses come to us at one of three points.
Your team is fixing IT instead of working
Someone in the office has become the unofficial IT person. That's expensive time, and it isn't their job.
You can't see what you're paying for
Invoices arrive, but you couldn't say what's patched, what's backed up or what's at risk. You want it in writing, every month.
What's included
Everything under one agreement.
$180 per seat, per month, plus GST. Projects and new hardware are quoted separately, in writing, before we start.
- Unlimited remote support
- Onsite support when it needs hands
- 24/7 monitoring and alerting
- Patching, Windows and third-party
- Endpoint protection
- MFA and identity management
- Email security and filtering
- Microsoft 365 backup
- Asset and licence register
- Documented, tested recovery
- Named account contact
- Monthly reporting
Co-managed IT
Already have an IT team? Keep them.
Co-managed IT gives your internal team the help desk capacity, tooling and specialist depth they can't build alone, while they stay in charge of your environment.
- Overflow help deskWe take the day-to-day tickets so your team can work on the projects that move the business.
- Shared tools and visibilityYour team works in the same monitoring, patching and documentation we use.
- Specialist depth on callSecurity, network and Microsoft 365 engineers for the problems one generalist can't cover.
Beyond the help desk
Managed properly means planned, not just fixed.
Good managed IT is measured by the tickets that never get raised. We track what you own, look for patterns, and plan ahead with you.
- Asset managementEvery device, licence and warranty recorded, so replacements are budgeted rather than emergencies.
- Service improvementRecurring problems get a root cause and a fix, not the same ticket every month.
- Strategy and operationsA technology roadmap tied to where the business is heading, reviewed with you as it changes.
How support works
Call, and the person who answers can help.
One number, answered fast
Phones answered in under a minute. Tickets by email or the portal are acknowledged in under an hour.
Mon–Fri, 8am–5pmA team that knows your setup
Every device, licence and quirk is documented, so nobody starts from scratch when you call.
Documented from day oneReporting you can read
A monthly report on what we fixed, what we patched, and what needs a decision from you.
MonthlyQuestions
What people ask about managed IT.
What does $180 per seat include?
Everything listed under what's included, for a fixed monthly fee per seat plus GST. Projects and new hardware are quoted separately, in writing, before any work starts.
Where is your help desk?
In Australia. All our IT service and help desk staff are based here, with our head office in Melbourne and offices in Sydney and Brisbane.
Do you work with businesses under 10 staff?
No. We work with organisations from 10 to 500 staff, and we support larger organisations too.
Can you work alongside our internal IT team?
Yes. Co-managed IT is built for exactly that: your team stays in charge, and we add help desk capacity, tooling and specialist depth.
What about after-hours support?
Our help desk runs 8am to 5pm Melbourne time, Monday to Friday. After-hours support from our tech team is available at an additional charge.
How long does it take to switch to Helpdesk?
Most transitions take two to three weeks. We audit what you have first, then take over in the background while your team keeps working.
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A 20-minute call, then a written review of what you've got.
No pitch deck. We look at your setup, tell you what's at risk, and put it in writing. If your current arrangement is fine, we'll say so — that's happened plenty of times.
- Phones answered Under a minute
- Tickets acknowledged Under an hour
- Response targets By severity, per your SLA
- Onboarding 2–3 weeks