Imagine this: Within the space of 24 hours, your network VPN stops working, a POS system goes down 200 km away from your head office, and a CCTV camera is vandalised, leaving a significant branch without vital on-prem security measures. No, it’s not a nightmare; it’s a reality that Australian SMEs face daily. A recent survey revealed that 55% of Australian businesses experienced IT downtime due to outdated infrastructure, leading to significant operational disruptions and security risks.
This case study with Zouki Group of Companies explores the benefits that businesses can gain in partnering with Helpdesk Computers for their IT needs, in order to avoid the costly risks that affect so many SME organisations.
Helpdesk Computers Enhances IT Efficiency for Zouki Group of Companies
Key Challenges
Zouki Group of Companies operates cafes, restaurants, convenience stores, and coffee shops in public and private hospitals across Victoria, ACT, New South Wales, Queensland, and South Australia. Their primary IT challenges included managing technical issues across various locations, ensuring robust network and data security, and understanding the company’s infrastructure to implement systems and devices effectively.
Key Results
With Helpdesk Computers, Zouki Group of Companies now enjoys prompt and friendly support, comprehensive IT solutions, and an efficient infrastructure setup, freeing internal resources to focus on their core business operations.
Comprehensive IT Solutions Provided by Helpdesk Computers
Helpdesk Computers addressed Zouki Group of Companies’ IT challenges by offering a suite of comprehensive services designed to meet their specific needs:
- Responsive Support and Ticketing System: Helpdesk Computers’ ticketing system ensures visibility and prompt resolution of IT issues, even on weekends. Real-time tracking and management of support requests enhances operational efficiency.
- Server Setup and Security Measures: Implementing advanced security protocols such as firewalls, VPNs, and cloud backups. Additionally, Helpdesk Computers provides continuous monitoring and maintenance to ensure that Zouki Group of Companies’ systems are secure and up-to-date.
- Infrastructure Assessment and Management: Assisting Zouki Group of Companies in gaining a comprehensive overview of their systems, including hardware and software, to establish a baseline for future growth. This involves detailed audits and assessments to identify potential vulnerabilities and optimise performance.
- All-Round IT Support: Beyond the basics, Helpdesk Computers offers a one-stop solution for all I.T requirements, from phone systems, remote work setup, cybersecurity and CCTV solutions.
Data-Driven Outcomes from Partnering with Helpdesk Computers
- IT Support: Helpdesk Computers offers extended support hours, ensuring that IT issues are addressed promptly and efficiently, minimising downtime and disruption to Zouki Group of Companies’ operations.
- Improved Security Measures: With advanced security protocols, including endpoint protection, firewalls, VPNs, and cloud backups, Zouki Group of Companies has significantly enhanced their data security, reducing the risk of breaches and ensuring data integrity.
- Operational Efficiency: Integrating a robust ticketing system has streamlined issue tracking and resolution, improved overall operational efficiency, and allowed internal IT resources to focus on strategic initiatives.
Comprehensive IT Services Ensure Operational Stability
Effective IT support goes beyond resolving issues; it encompasses a wide range of services that keep operations running smoothly. By partnering with Helpdesk Computers, Zouki Group of Companies has achieved comprehensive visibility into their IT infrastructure, enabling them to effectively identify and address risks and vulnerabilities. Helpdesk Computers’ continuous monitoring and maintenance services ensure that Zouki Group of Companies’ systems are always secure and up-to-date, preventing potential issues before they escalate.
From CCTV installations and computer setups to managing network performance and security protocols, Helpdesk Computers provides an all-encompassing IT solution that supports Zouki Group of Companies’ extensive operations. This proactive approach instils confidence and peace of mind, knowing that their IT environment is robust and resilient.
Eva Kalutanthri, Chief Financial Officer of Zouki Group of Companies, shared her satisfaction with Helpdesk Computers: “I’m really satisfied because they act promptly. Even if we leave a message, we just have to shoot an email to the support team, and they will acknowledge the email first and then come back to us. It doesn’t matter whether it’s a weekend. I know I’ve called them several times during the weekend when my VPN is not working. They are just a phone call away.”
Moreover, the friendly and responsive nature of the support staff has been a significant positive factor. Eva added, “The support staff are really friendly. They don’t get angry even if you call ten times.”
The comprehensive nature of Helpdesk Computers’ services is also appreciated. Eva remarked, “If I need a CCTV camera checked, a computer set up, or have any technical issues, I call Michael. They provide all the services in one place,” she said. “I always used to call them IT doctors. When the doctor comes in, the problems get resolved.”
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